PEN IT Support
Need help with accounts, devices, MFA, or systems access? Raise a ticket and our team will get you back on track quickly.
You’ll be redirected to our secure Service Desk portal.
What we support
Microsoft 365, accounts & access, email, devices, Wi-Fi, printing, VLE/LMS, student/lecturer systems, and more.
Hours
Mon–Fri, 9:00–17:00 (UK time).
Urgent incidents
Raise a ticket and mark as High. You’ll receive updates via email/SMS depending on your profile.
Password / MFA reset
Locked out or changed phone? Raise a secure reset request.
New user / access change
Provision accounts or request access to systems and drives.
Device / hardware issue
Laptop, printer, classroom tech—report faults or request setup.
Ready to raise a ticket?
Use our Service Desk to track status, add comments, and upload screenshots.